FAQ

Hi, it’s me – Juliana! I am happy to help you with all your questions, whether it is choosing the perfect size of face masks, wanting to learn about our sustainable approach or how long it takes to create your orders! If you have any further questions please feel free to contact us directly.

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We have collected our most frequently asked questions for you. We hope you find it helpful.

How many layers do the masks have?

All our face masks are made of three durable, breathable and lightweight layers: an outer layer of 100% cotton, a non-woven layer in the middle to additionally protect from germs, and a cotton lining. The fabrics used for the Creative and Logo Collection Face Masks are uniquely designed by ourselves on 100% organic cotton. All face masks are made in London, individually handcrafted with love.

Do the masks have a filter?

The masks have a non-woven layer sewn in to protect from germs and the whole mask can be washed. There is no external filter.

Can I wash my mask?

Yes, of course! We recommend to regularly handwash your masks with warm water and soap or powder. In this way the last very long. The masks are also machine washable (30 degrees, gentle wash). Do not iron elastic or nose wire.

How long does it take to receive my order?

After we have received your order we will ship your products in 1-3 business days with Royal Mail 1st Class delivery which takes usually 1-2 business days.

How do you ship?

Within the UK we always ship with Royal Mail 1st class delivery which takes usually only 1-2 business days. For international orders we use Royal Mail International Standard which takes 3-5 business days.

What are the shipping costs?

• Shipping in the UK (1st Class, 1-2 Business Days): £1.95
• Shipping in Europe (International Standard, 3-5 Business Days): £4.95
Europe-wide free shipping for orders over £25.

Which size is best for me?

Check our Face Mask Size Guide if you are unsure about the perfect size for you!

What if my mask does not fit?

If your mask does not fit please contact us and our bespoke tailors will sort it.

Explore our Spring/Summer 2020 Collection

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