FAQ

GENERAL

How does the Refer a Friend program work?

Once you have referred us to a friend and they order the first product we will send you an email with a 15% discount code for your next order. Just make sure that the friend enters your name and email address under “notes” while ordering so that we know you recommended us to them.

I’m a beginner – what do you recommend me to order (Ready-to-Craft or Ready-to-Sew)?

Our Ready-to-Craft products are for anyone – DIY beginners as well as enthusiasts – and can be produced without a sewing machine. Tasks will include techniques such as macramé, crocheting or hand-sewing.

For Ready-to-Sew projects you need access to a sewing machine. Still all Ready-to-Sew products are feasible without any prior sewing knowledge. We have prepared a short tutorial that includes all necessary sewing groundworks you will need in case you never sewed before.

In our DIY fashion boxes you will find all necessary materials for the accessory or garment that you ordered. Just follow the easy steps in our DIY video tutorials and create your new favourite designer item.

How often do you launch new products?

We usually launch new products every month and on top of that there will be special limited editions. We keep you posted here and on our Social Media accounts. To not miss any news, subscribe to our newsletter below.

What do you do for sustainability and responsibility?

We want to give you the great feeling of wearing high quality DIY fashion. With regard to several research projects we found that DIY fashion will level up the appreciation for clothes and people will wear the item for a longer time than they usually do. People connect with a self-made item in a different way and like this we want to create durable and valued fashion. 

How’s the sizing for Ready-to-Sew and Ready-to-Craft?

We currently offer all items from XS to XL. To make sure you order the right size, double check with our size chart.

Measurements in cm XSSMXL
Height167167167167167
Bust82869096102
Waist6266707682
Low Hip909498104110

Find your perfect size by measuring your bust, waist and hip. The size that fits your measurements best will be the perfect fit!

Two little hints:
In case you are between two sizes we recommend you to take the bigger size.
If there are differences in bust and hip measurements, order tops in the matching size for your bust measure and bottoms according to your hip measure.

For more help feel free to contact us any time and we will find the perfect size together.

Do I need a sewing machine?

You only need access to a sewing machine for Ready-to-Sew products. All Ready-to-Craft products are easy to make without a sewing machine. 

What kind of tasks does Ready-to-Craft include?

Ready-to-Craft tasks include techniques such as macramé, crocheting or hand-sewing.

Can I buy Ready-to-Sew if I never sewed before?

YES! Our DIY video tutorials are all beginner friendly. You just need the box and your motivation to create your favourite piece.

I think I did something wrong and am not sure how to proceed. What can I do?

Please contact us and we will help you out. 🙂

SHIPPING & RETURN

What payment methods do you accept?

We accept payments via credit card or paypal.

How’s the Return Policy?

You can return every item for free within 30 days.

How much is the Shipping?

Shipping to Germany/ within Europe: 4,95€
Shipping within the UK: £3.99
Free shipping for all orders over £40/ 45€

How long does the shipping usually take?

Shipping within Europe usually takes 3-5 business days.

Do you ship worldwide?

Yes, we ship worldwide. Though our DIY video tutorials are currently only available in German language.

Couldn’t find your answer?
Message us, we are more than happy to help!

hello@julianamartejevs.com

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